Cyber Resilience
RBI tightens cybersecurity norms for non-bank payment operators
This story was originally published at 22:16 IST on 5 November 2026
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MUMBAI - The Reserve Bank of India has tightened cybersecurity and digital payment security requirements for non-bank payment system operators, mandating them to report unusual incidents, including cyberattacks, critical system outages, internal fraud and settlement delays, within six hours of detection.
Under the revised Master Directions on Cyber Resilience and Digital Payment Security Controls for non-bank payment system operators, issued Thursday, the RBI has also mandated a minimum 12-hour cooling period before allowing online payment transactions following a change in the registered mobile number or email ID linked to a payment instrument.
The directions aim to strengthen the resilience of payment systems against existing and emerging information technology and cybersecurity risks, the RBI said. The revised directions will come into effect immediately for large and medium non-bank operators, from the date they are placed on the RBI's official website. Small non-bank operators will have to comply with the directions from Apr. 1, 2028.
The central bank has mandated operators to report unusual incidents to it within six hours of detection through a prescribed reporting format. The RBI has further directed operators to establish a round-the-clock facility to facilitate the swift resolution of unauthorised or fraudulent transactions reported by customers and provide prompt responses to law enforcement agencies.
For mobile payment services, the RBI has mandated device binding or fingerprinting of mobile applications with the device and SIM. Payment applications will also have to prevent access when remote access applications are active, to the extent possible. End
Reported by Kabir Sharma
Edited by Shubhayan Bhattacharya
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